Hair Growth Shampoo by Jailyne

How long will it take to receive my order?

Standard Shipping Times

For domestic orders, once your order is produced, packages can take between 2 and 8 days to arrive in your hands from our production facility in Miami.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

How much is shipping?

For our US customers, the shipping cost depends on the destination and how many items of the order. 

Can I change the destination country on my order?

After placing your order, you may not change your shipping from domestic to international and vice versa.

NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency. 

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. 

Please contact us within 48 hours after receiving yours. Our store does not accept Returns or Exchanges, once an item has been received it cannot be returned. 

We can only offer you replacements at no additional cost if it falls under the below criteria:

Items are faulty – damaged/broken or soiled upon arrival. Parcels that are lost in transit. We do not accept returns or refunds if customer changes their mind after receiving their order(s). Note: Hair Growth by Jailyne will not be held liable for any lost or misrouted parcels. 

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. International customers must provide a phone number.

If you have other concerns, please contact our Customer Service via email (info@hairgrowthbyjailyne.com.com) or by submitting a ticket at our website https://hairgrowthbyjailyne.com.com/contact RETURN TO SENDER PACKAGES: Hair Growth by Jailyne will not be held liable for packages that are returning to the sender.

Customers are advised to carefully enter the correct addresses otherwise, the package will not be delivered.

Once the item is received at the warehouse, we can repack, re-label, and reship them however you need to understand that doing so requires an additional cost. Processing and shipping cost is usually half the order total...so please be careful with the information that you provide. 

If you think you have entered the wrong address, you need to contact us immediately in order to correct the mistake. Cancellation Policy Can I cancel my order(s)? Yes. Cancellations must be made within 24 hours of order placement. 

Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24 hours window and/or because of the Standard Shipping reason. 

Please note that our Standard Shipping is posted in each product’s description hence all customers should be aware of this before concluding an order. All refunds will be processed within 24-48 hours before the fund reflects on the customer’s bank account.

Please do not send your purchase back to the manufacturer. 

Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order to get a replacement or refund. Note: Our team will inspect/verify the photo(s) before we issue a replacement. 

Hair Growth by Jailyne reserves the right to refuse any replacement and refund if it does not meet the above criteria. Late or missing refunds (if applicable) If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. 

 If you’ve done all of these and still have not received your refund yet, please contact us by submitting a ticket at our website https://hairgrowthbyjailyne.com/contact

For external use only when using this product
•Do not get into your eyes. If contact occurs, rinse eyes thoroughly with water. Stop use and ask a doctor if
• Condition worsens or does not improve after regular use as directed
• Keep out of reach of children. If swallowed, get medical help or contact a Poison Control Center right away.
• Stop use and ask a doctor if you notice any allergic reaction, discontinue use immediately.